FAQ'S
COVID-19 RESPONSE
MAKING YOUR VISIT A SAFE ONE!
Jazz Legacy Foundation is taking the safety of our community, supporters, and associates very seriously. We want you to feel comfortable knowing everyone around you is working to ensure your safety which will enable you to thoroughly enjoy the phenomenal talent headed your way.
Venue: The Hampton Roads Convention Center has completed renovations to further enhance the safety of all guests.
Important Event Info
By purchasing or otherwise accepting a ticket to this Event, you are acknowledging that an inherent risk of exposure to COVID-19 (coronavirus) exists in any public place where people are present. By attending the Event, you and any guests voluntarily assume all risks related to exposure to COVID-19 (coronavirus) and agree not to hold The Jazz Legacy Foundation Inc., Hampton Roads Convention Center, Agape Travel, or City Cruises by Hornblower for any illness or injury in connection with your or your guest’s attendance at the Event.
Jazz Legacy Foundation is taking the safety of our community, supporters, and associates very seriously. We want you to feel comfortable knowing everyone around you is working to ensure your safety which will enable you to thoroughly enjoy the phenomenal talent headed your way.
Venue: The Hampton Roads Convention Center has completed renovations to further enhance the safety of all guests.
Important Event Info
By purchasing or otherwise accepting a ticket to this Event, you are acknowledging that an inherent risk of exposure to COVID-19 (coronavirus) exists in any public place where people are present. By attending the Event, you and any guests voluntarily assume all risks related to exposure to COVID-19 (coronavirus) and agree not to hold The Jazz Legacy Foundation Inc., Hampton Roads Convention Center, Agape Travel, or City Cruises by Hornblower for any illness or injury in connection with your or your guest’s attendance at the Event.
ORDERING TICKETS
HOW DO I PURCHASE TICKETS?
ONLINE: We strongly advise using the link provided on our web page that will redirect to Eventbrite. We advise setting up an Eventbrite account and your tickets will be available at anytime.
BY PHONE: We, Jazz Legacy, not Eventbrite) can take your order by phone if you do not have access to a computer or a friend or relative that can help you with that process. However, we have to go through the same process as you would online .
IS THERE A PHYSICAL PLACE TO GO AND PICK UP TICKETS?
Not at this time. Please order Online via our website or by phone. Also, the Hampton Roads Convention Center does NOT sell tickets for us.
CAN YOU MAIL MY TICKETS?
We do not mind printing and mailing your tickets if you do not have access to a printer.
ARE THERE ANY PACKAGES AVAILABLE ?
Packages are only made available during EARLY BIRD . After that, You must purchase your tickets per day and they will immediately be available for printing. Please create an Eventbrite account or download the app to keep track of your tickets.
CAN I PICK MY OWN SEAT?
Yes. All seats are numbered during the main event and you do have the ability to choose your seats online. Early Bird purchasers seats are assigned internally and that assignment will be printed on your tickets.
The exception will be the Saturday Smooth Jazz/ Day Party Cruise and After Parties, these are general seating events while tickets are available.
WHAT IF I HAVE A GROUP AND WE WANT TO SIT TOGETHER?
1) During early bird, you can name your group and put that in the notes (How did you hear about us) section.
2) You can purchase all the tickets for your group or
3) After Early bird, you can call Jeri @ 757.434.0297 to arrange a 24 hour hold code on a group of seats for your party to purchase individually.
IS THERE A GROUP DISCOUNT ?
No. We do not have a group discount. On occasion there may be discount offered on select remaining tickets announced via email or our social media pages, but only on remaining seats.
I JUST PURCHASED MY TICKETS BUT THEY DID NOT SHOW UP IN MY EMAIL.
It is likely that you made an error on your email address for that order. Feel free to call 757.434.0297 to have that corrected and your tickets will show up.
ONLINE: We strongly advise using the link provided on our web page that will redirect to Eventbrite. We advise setting up an Eventbrite account and your tickets will be available at anytime.
BY PHONE: We, Jazz Legacy, not Eventbrite) can take your order by phone if you do not have access to a computer or a friend or relative that can help you with that process. However, we have to go through the same process as you would online .
IS THERE A PHYSICAL PLACE TO GO AND PICK UP TICKETS?
Not at this time. Please order Online via our website or by phone. Also, the Hampton Roads Convention Center does NOT sell tickets for us.
CAN YOU MAIL MY TICKETS?
We do not mind printing and mailing your tickets if you do not have access to a printer.
ARE THERE ANY PACKAGES AVAILABLE ?
Packages are only made available during EARLY BIRD . After that, You must purchase your tickets per day and they will immediately be available for printing. Please create an Eventbrite account or download the app to keep track of your tickets.
CAN I PICK MY OWN SEAT?
Yes. All seats are numbered during the main event and you do have the ability to choose your seats online. Early Bird purchasers seats are assigned internally and that assignment will be printed on your tickets.
The exception will be the Saturday Smooth Jazz/ Day Party Cruise and After Parties, these are general seating events while tickets are available.
WHAT IF I HAVE A GROUP AND WE WANT TO SIT TOGETHER?
1) During early bird, you can name your group and put that in the notes (How did you hear about us) section.
2) You can purchase all the tickets for your group or
3) After Early bird, you can call Jeri @ 757.434.0297 to arrange a 24 hour hold code on a group of seats for your party to purchase individually.
IS THERE A GROUP DISCOUNT ?
No. We do not have a group discount. On occasion there may be discount offered on select remaining tickets announced via email or our social media pages, but only on remaining seats.
I JUST PURCHASED MY TICKETS BUT THEY DID NOT SHOW UP IN MY EMAIL.
It is likely that you made an error on your email address for that order. Feel free to call 757.434.0297 to have that corrected and your tickets will show up.
EARLY BIRD TICKETS
WHEN IS EARLY BIRD?
Early Bird dates are always announced at the annual show. It is announced only to those in attendance during the weekend of the event. It is not announced publicly in order to give those in attendance the advantage of the best seating and discounts at the next years events. Remaining seating is made available March 1st
WHEN WILL I GET MY EARLY BIRD TICKETS?
As stated, all early bird is seated internally, and must be entered manually, which takes some time.
NOVEMBER EARLY BIRD PACKAGES ARE COMPLETED BY SEPTEMBER 15, 2025
If you are concerned for any reason, you are welcome to call 757.434.0297.
ARE THE LUNCH CRUISE- PRE-PARTY AND AFTER PARTIES A PART OF EARLY BIRD?
No, these additional events were not a part of early bird, and you must order when they are announced for sale if you choose to attend any of those events.
Early Bird dates are always announced at the annual show. It is announced only to those in attendance during the weekend of the event. It is not announced publicly in order to give those in attendance the advantage of the best seating and discounts at the next years events. Remaining seating is made available March 1st
WHEN WILL I GET MY EARLY BIRD TICKETS?
As stated, all early bird is seated internally, and must be entered manually, which takes some time.
NOVEMBER EARLY BIRD PACKAGES ARE COMPLETED BY SEPTEMBER 15, 2025
If you are concerned for any reason, you are welcome to call 757.434.0297.
ARE THE LUNCH CRUISE- PRE-PARTY AND AFTER PARTIES A PART OF EARLY BIRD?
No, these additional events were not a part of early bird, and you must order when they are announced for sale if you choose to attend any of those events.